piso88 FAQ — Your Questions Answered

No. Each player is allowed only one account. Creating multiple accounts using different names or mobile numbers is a violation of the Terms & Conditions and may result in all associated accounts being suspended and balances withheld.

KYC is required before your first withdrawal. You'll need to submit a valid Philippine government-issued ID. Accepted documents include:

• Philippine passport
• Driver's licence
• SSS card
• UMID

The name on your ID must exactly match the name used during registration. Submit your documents through the verification section of your account dashboard. More details are on the Withdrawal page.

Yes. piso88 is available to players anywhere in the Philippines — whether you're in Metro Manila, Quezon City, Cebu, Davao, or elsewhere. All you need is a valid Philippine mobile number and an internet connection.

Log in and go to your account settings to update contact details and preferences. Changes to your registered name or mobile number may require additional identity verification to prevent unauthorised modifications. For assistance, contact support at [email protected].

OTP verification is triggered when piso88 detects a new or unrecognised device or browser. It's a security layer to confirm it's really you logging in. After a successful OTP login on a device, subsequent logins from the same device may not require OTP unless your session has cleared or the device is flagged again.

Account locks typically happen after multiple failed login attempts or a security review. Contact piso88 support at [email protected]. Provide your registered name and mobile number for identity verification. The support team will review and assist with unlocking the account. Do not create a new account — this is a violation of the terms.

Change your password immediately through account settings. Then contact support at [email protected] to report the unauthorised access. The team can review your login history, freeze account activity if necessary, and help secure your account. Never share your password or OTP with anyone — including people claiming to represent piso88 support.

Withdrawal processing times depend on the payment channel selected and whether your KYC verification is complete. Verified accounts generally see faster processing. For full details on timelines and minimum amounts, visit the Withdrawal page.

Yes. All withdrawal requests require completed KYC verification. You'll need to submit a valid Philippine government-issued ID through your account dashboard before any withdrawal can be processed. This is a standard identity check to protect your funds and comply with anti-fraud requirements.

piso88 does not charge its own transaction fees on standard deposits and withdrawals. However, your bank or e-wallet provider may apply their own processing fees depending on the transaction type. Check with your payment provider for their current fee structure. Visit the Withdrawal page for more information on the cashout process.

Philippine e-wallets including GCash and Maya are among the supported local payment channels on piso88. Transactions are processed in PHP between your piso88 account and your e-wallet. For current available channels and step-by-step instructions, check the cashier section of your account after logging in.

Yes. The sports betting section covers Philippine Basketball Association (PBA) games alongside NBA, as well as other sports popular with Philippine players including boxing, volleyball, football, and esports. International tournaments and major leagues are also covered. Odds are updated in real time. Visit the Wins page for recent results.

The live casino section features real dealers operating tables in real time, streamed directly to your device. You can place bets on games like baccarat and roulette just as you would in a physical casino, but from anywhere in the Philippines. A stable internet connection gives the best experience. Visit the Live Casino page for more details.

eBingo on piso88 follows the format familiar to Philippine Bingo players — you purchase cards and numbers are drawn, with wins awarded when patterns are completed on your card. Multiple rooms and game types are available throughout the day. See the Bingo page for specifics on how games run and how to join.

No. Your piso88 account works on both the website and the Android app. Log in with the same credentials — your registered Philippine mobile number and password — and your balance, bet history, and settings will be exactly the same across both.

The dedicated app is currently available for Android. iOS users can access piso88 through the mobile browser on their iPhone or iPad — the full website is mobile-responsive and works well on Safari and other iOS browsers. Visit piso88.pro from your iOS device to get started.

Log in, go to your account settings, and open the Responsible Gaming section. Select the deposit limit option and choose your daily, weekly, or monthly cap. Confirm the change via OTP. Lowering a limit takes effect immediately; increasing a limit may have a short waiting period before it applies.

You must be at least 21 years old to register and play on piso88. Age is confirmed during registration and verified again at the KYC stage before withdrawals are processed. Accounts found to belong to players under 21 will be suspended immediately.

For a short break, you can activate a cooling-off period from your account settings without contacting support. For a longer self-exclusion, contact the piso88 support team at [email protected]. During self-exclusion, your account will be suspended and promotional communications to your contact details will be stopped. Your balance remains safe and can be withdrawn at the end of the exclusion period after identity verification.